Refund Policy

To be eligible for a refund, the following conditions must be met:

• 30-day window: Refund requests must be made within 30 days from the delivery date
• Original condition: Items must be unopened, unused, and in their original packaging
• Proof of purchase: Original receipt or order confirmation email is required
• All components: All accessories, manuals, and packaging materials must be included

Once we receive your returned item, refunds are processed according to the following timeline:

Refunds are processed according to the following guidelines:

• Original payment method: Refunds are issued to the original payment method used for the purchase
• No cash refunds: We cannot provide cash refunds for purchases made with credit or debit cards
• Store credit: In some cases, you may request store credit instead of a refund to your payment method. Store credit does not expire

If the original payment method is no longer available (closed account, expired card), please contact us to discuss alternative refund options.

In certain situations, only partial refunds may be granted:

• Opened items: Products that have been opened but are still in resellable condition may be subject to a restocking fee of up to 15%
• Missing parts: Returns missing accessories, manuals, or original packaging components will have deductions
• Damaged packaging: Items returned with significantly damaged outer packaging may receive a reduced refund

The exact amount of any deduction will be determined upon inspection of the returned item. We will notify you of the refund amount before processing.

The following items cannot be refunded:

• Opened software: Any software with broken seals or activated licenses
• Consumable supplies: Ink cartridges, toner, and paper (unless defective or incorrect item shipped)
• Final Sale items: Products clearly marked as "Final Sale" or "Non-Returnable" at the time of purchase
• Altered products: Items with removed, damaged, or altered serial numbers
• Late returns: Items returned after the 30-day return window

If you receive a defective product, we're here to help:

• Full refund: Manufacturing defects qualify for a full refund, including original shipping costs
• Exchange option: You may choose to exchange the defective item for a replacement of the same product
• Proof required: We may request photos or other documentation to verify the defect before processing

For defects discovered after the 30-day window, manufacturer warranty coverage may apply. Contact us and we can help direct you to the appropriate warranty support.

Note: Damage caused by misuse, accidents, or normal wear and tear is not considered a manufacturing defect.

Shipping costs are handled as follows:

Follow these steps to request a refund:

We want to resolve any issues fairly and quickly:

• Contact us first: Please reach out to us before initiating a dispute with your payment provider. We're committed to finding a solution
• Escalation: If initial support doesn't resolve your concern, ask to speak with a supervisor or request escalation to our customer experience team
• Response time: We aim to respond to all escalated issues within 2 business days

Questions about refunds? We're here to help:

For related policies, please see our Shipping & Returns page and Terms and Conditions.